Refund policy

At Zriyah, we carefully check and pack every order before dispatch. We want you to receive your jewellery in perfect condition.

1. Returns & Exchanges

We accept returns or exchanges only if:

  • You received a wrong item.
  • The product arrived damaged or defective.
  • An item is missing from your order.

Please contact us within 24 hours of delivery with your order number and clear photos/videos of the package and product.

2. Unboxing Video

For damaged, defective, or incorrect orders, an unboxing video is required to process the return or exchange request.

The video should clearly show the unopened package, shipping label, and the product after opening.

3. Non-Returnable Items

We do not accept returns or exchanges for:

  • Change of mind or personal preference.
  • Incorrect size selected by the customer.
  • Minor variations in colour, finish, or appearance.
  • Products damaged after delivery due to improper handling or use.
  • Products that have been worn, altered, scratched, or damaged by the customer.

4. Return Conditions

Approved returns must be sent back in their original condition and packaging, along with all tags, accessories, and complimentary items, if applicable.

Once the returned product is received and inspected, we will confirm whether the return/exchange is approved.

5. Refunds

If your refund is approved, the eligible amount will be refunded to the original payment method or provided through another available refund method.

Refund processing time may vary depending on the payment provider or bank.

6. Return Shipping

If the return is due to a wrong, damaged, or defective product from our side, Zriyah will assist with the return shipping.

For any other reason, return shipping charges, where applicable, will be borne by the customer.

7. Cancellation

Orders can be cancelled only before they are dispatched. Once an order has been shipped, cancellation is not possible.

8. Contact Us

For any return, exchange, or refund-related concern, please contact us through our official customer support channel with your order number and required photos/videos.

Zriyah reserves the right to reject requests that do not meet the conditions mentioned above.